Refund

Refund Policy

Use this guide from owalat to review returns, exchanges, and refunds.

owalat: refund timing
After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Details from owalat on support
For return or exchange assistance, contact Support@owalat.shop or 3479883731.

exceptions at owalat
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Details from owalat on condition of returns
Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

What owalat customers should know about eligibility
We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

How owalat handles starting a request
To start a return or exchange, contact us at Support@owalat.shop before sending the item. Once the request is approved, owalat will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Details from owalat on order problems
For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Merchant Information
Business name: owalat
Brand name: owalat
Email: Support@owalat.shop
Phone: 3479883731
Physical address: 559 E 11th St, Chattanooga, Tennessee, 37403, United States